Anyone can install the eGov PH Super App but the extent of access varies per the following conditions:

• For registration: At least 18 years of age
• For government services: Verified Account

Verified account, through your PhilSys Number, authenticates the identity of the user to ensure integrity and to eliminate fraud in service transactions.

The PhilSys Number is a requirement for the Verification Process, and to allow access to the government services integrated in the eGov PH Super App. On the other hand, access for Unverified Accounts is limited to the News Section.

The Philippine Identification System (PhilSys) Registration is administered by the Philippine Statistics Authority. Visit philsys.gov.ph to know more.

An individual may register multiple Mobile Numbers as User Accounts. But, only one Mobile Number could be verified through their PhilSys Number.

There is no direct procedure on changing the Mobile Number as User ID through an active account. Instead, we advise the following procedure:

• Step #1: Delete your current account
• Step #2: Register your other Mobile Number as new account
• Step #3: Accomplish the Authentication Process
• Step #4: Continue enjoying the eGov PH Super App with your new account

Yes. Through the registered mobile number and e-mail address, the following details will be sent to keep users informed and advised:

• Official Receipt of Transaction
• Status Progress and Completion of Transaction
• Important Government Announcements
• System App Update

In the circumstance of compromised SIM/phone by any reason, we advise for the immediate deletion of the account to avoid unwanted theft of personal information.

The eGov PH Helpdesk can be reached out through the following means:

• Customer Service Hotline: {{insert}}
• E-mail Support: {{insert}}
• Ticketing Section: {{insert}}

No. The eGov PH follows a ‘One Mobile Number per PhilSys Number’ Policy; which means that users cannot have two Mobile Numbers as accounts at the same.

If the user has to transfer information to a new Mobile Number, we advise the following procedure:

• Step #1: Delete your current account
• Step #2: Register your other Mobile Number as new account
• Step #3: Accomplish the Authentication Process
• Step #4: Continue enjoying the eGov PH Super App with your new account

Your eGov PH Account can be deleted or downgraded directly through the Super App. Simply go through these steps:

• Step #1: Log-in your account
• Step #2: Click:Account → Settings → Account Settings → Access and Control
• Step #3: Choose either to “Downgrade” of “Delete” your Account
• Step #4: Indicate the Reason
• Step #5: Click the Red Button
• Step #6: Validate through Face ID
• Step #7: Enter the Received One-Time Pin

The eGov PH Super App stands on the following issuances:

• Republic Act No. 10844: The Department of Information And Communications Technology Act of 2015

  “To establish a Digital Philippines through the adoption of Digital Transformation systems and solutions.”

• Republic Act No. 11032: The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (Anti-Red Tape Authority)

  “To streamline the current systems and procedures of government services, such as to facilitate prompt actions or resolution of all government transactions with efficiency.”

• Republic Act No. 11055: The Philippine Identification System Act (Philippine Statistics Authority)

  “To promote seamless delivery of service, to improve the efficiency, transparency, and targeted delivery of public and social services, to enhance administrative governance to reduce corruption and curtail bureaucratic red tape, to avert fraudulent transactions and misrepresentations, to strengthen financial inclusion, and to promote ease of doing business.”

The eGov PH Super App is pursued through a collaborative engagement of all government entities, from national to local level offices, as vital principle to proper management and to ensure sustainability of the system.

The eGov PH Super App is to integrate all government online services into one platform. This will provide citizens with convenience in accessing government services through a one-stop-shop avenue, instead of a silo government website.

The intention of the eGov PH Super App is to serve as supplemental to the already existing government online systems, and not to replace them.

Yes. One of the objectives of the eGov PH Super App is to provide the social assistance needed by the Overseas Filipino Workers. Ensure the verification of the account, through your PhilSys Number, to have access to the government services.

Foreign nationals may install the eGov PH Super App and register an account provided they have a Philippine Mobile Number. But if the account remains unverified, the access will be limited to the News Section.

The PhilSys Number is a requirement for the Verification Process, and to allow access to the government services integrated in the eGov PH Super App. On the other hand, access for Unverified Accounts is limited to the News Section. Anyone can install the eGov PH Super App but the extent of access varies

In a gist, Single Sign-On allows you to “log in once to access all”. This means that you do not have to re-enter the information that you have previously provided; the system will save and auto-provide them as needed for succeeding transactions.

Yes. In logging in to multiple mobile devices, a One-Time Pin will be provided as an authentication mechanism in ensuring the security of your account.

No. The eGov PH requires internet, may be through a WiFi or Mobile Data.

The Mobile Installation of eGov PH is supported by Mac OS and Android.

The eGov PH is designed as a mobile application. The webpage only provides useful information and will lead you to the download links for App Store and Play Store.

If technical assistance and for any concerns, you may contact the eGov PH Helpdesk through the following means:

• Customer Service Hotline: {{insert}}
• E-mail Support: {{insert}}
• Ticketing Section: {{insert}}

The payment system of the eGov PH Super App is powered by the eGovPay that bridges various payment gateways and the integrated government services. This means that payment of transaction fees will link you to your preferred means: either through Online Banking, e-Wallets, Cash Payments, Kiosks and e-Cards.

As receipt to keep you informed on the progress status and completion of transactions, notifications will be sent through the following channels:

• Mobile Number as User ID
• Registered E-mail Address
• Record in History Section

We request at least 24 hours of waiting for transactions be reflected in the History Section. If no record was made beyond this, we advise to contact tthe eGov PH Helpdesk through the following means:

• Customer Service Hotline: {{insert}}
• E-mail Support: {{insert}}
• Ticketing Section: {{insert}}

If there is a recorded transaction that you think you did not make, we advise for its immediate reporting to the eGov PH Helpdesk through the following means:

• Customer Service Hotline: {{insert}}
• E-mail Support: {{insert}}
• Ticketing Section: {{insert}}

The government appreciates the participation of every citizen in the development and improvement of its projects. With this, we encourage to hear the voice of the Filipino people by reaching the eGov PH Helpdesk through the following means:

• Customer Service Hotline: {{insert}}
• E-mail Support: {{insert}}
• Ticketing Section: {{insert}}

The PhilSys Digital ID, supplemented by other digitized and uploaded IDs, can be used for any government and private transactions.

In addition, since the Republic Act No. 11055, or the Philippine Identification System Act, is implemented with appropriate authentication measures and biometric system, this allows Filipino citizens and resident foreigners to have a single and sufficient identification; even without the need for other forms of identification.

Yes; physical IDs will still be accepted as proof of identity. The intention of digitizing the IDs, through the eGov PH App, is to support Filipinos for seamless transactions.

Also, because of the Republic Act No. 11055 or the Philippine Identification System Act, we encourage users to utilize the Digital IDs to avoid fraudulent activities and ensure authentication.